This Privacy Policy sets out how ESY SUNHOME AUSTRALIA PTY LTD collects, uses, discloses, and manages personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We are committed to protecting the privacy and confidentiality of personal information and ensuring its security. By using our website or engaging with our products and services, you consent to the collection and handling of your personal information as described in this Privacy Policy.

1. Collection of Personal Information

1.1 Types of Personal Information We may collect the following types of personal information:

· Contact information (e.g., name, address, email address, phone number)

· Identification information (e.g., date of birth, passport number, driver's license details)

· Financial information (e.g., credit card details, bank account information)

· Transaction information (e.g., purchase history, order details)

· Website usage information (e.g., IP address, cookies, web beacons, browsing activity)

1.2 Method of Collection We may collect personal information through various means, including:

· Directly from you when you provide it to us (e.g., when filling out forms, making purchases, or communicating with us)

· Automatically through your use of our website (e.g., through cookies and similar technologies)

· From third parties with your consent or as permitted by law (e.g., credit reporting agencies, marketing partners)

1.3 Purpose of Collection We collect personal information for the primary purpose of providing our products and services, managing our business operations, and improving the user experience. Additional purposes of collection may include:

· Processing and fulfilling orders

· Responding to inquiries and providing customer support

· Personalizing and improving our products, services, and website

· Conducting market research and analysis

· Complying with legal obligations and preventing fraud

· Sending promotional materials and marketing communications (with your consent or where otherwise permitted by law)

2. Use and Disclosure of Personal Information

2.1 Use of Personal Information We may use personal information for the purposes outlined above and for related secondary purposes that are within your reasonable expectations. We will only use personal information for other purposes if we have obtained your consent or if required or authorized by law.

2.2 Disclosure of Personal Information We may disclose personal information to:

· Third-party service providers who assist us in operating our business and providing products and services (e.g., payment processors, shipping companies)

· Business partners and affiliates in the context of promotions, contests, or joint marketing efforts (with your consent or where otherwise permitted by law)

· Government authorities, law enforcement agencies, or other third parties if required by law or in response to a valid legal request

· Other parties in the event of a business transfer, merger, or acquisition, subject to confidentiality obligations

We will take reasonable steps to ensure that any third parties who receive personal information are bound by confidentiality and privacy obligations consistent with applicable laws.

3. Data Security and Storage

3.1 Security Measures We implement reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include:

· Encryption of sensitive information

· Regular system and security monitoring

· Access controls and restrictions

· Staff training on privacy and security practices

However, no data transmission over the internet or storage system can be guaranteed as 100% secure. We cannot guarantee the security of personal information transmitted to or from our website, and you provide your information at your own risk.

3.2 Data Retention We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal or contractual obligations. When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

4. Access and Correction of Personal Information

4.1 Access to Personal Information You have the right to request access to the personal information we hold about you. To request access, please contact us using the details provided in Section 9. We may require you to verify your identity before providing access. We may charge a reasonable fee for processing your access request.

4.2 Correction of Personal Information If you believe that the personal information we hold about you is inaccurate, incomplete, or out of date, please contact us using the details provided in Section 9. We will take reasonable steps to correct the information, ensuring it is accurate, up to date, and relevant for the purposes for which it is held.

5. Cross-Border Disclosure

We may disclose personal information to recipients located in other countries, including those outside of Australia. Where we transfer personal information overseas, we will take reasonable steps to ensure that the recipient provides a comparable level of privacy protection to that required by the Australian Privacy Principles.

6. Complaints and Contact Information

If you have any concerns, complaints, or inquiries regarding our Privacy Policy or our handling of personal information, please contact us using the details below:


Address: 3/52-60 Roberts Road, Greenacre NSW 2190

Phone: 02 9166 7642

Email address:

We will address your concerns promptly and strive to resolve any complaints or issues in a fair and efficient manner.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the effective date of the changes. We encourage you to review this Privacy Policy periodically.

Last Updated: 14/07/2023